SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Pet Is Shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://mypetisshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Received cracked, never refunded.
Came with a slight smell but it’s a good carrier
Just like in the photos... it has come to me in a week. 100%
I really loved it. The quality is excellent very well made. As seen in the image of the seller. Super wonderful for small dogs or cats. In this case I will use it for my chihuahua puppy.
Initially came a backpack with a large dent, which cannot be leveled (the Post Office is to blame, which does not take care of the parcels). Opened a dispute with the seller to return half of the amount from the order in order to repair it with this money. Quickly issued a refund and here it is smooth and beautiful🥰. The product itself is of good quality👍🏻👍🏻👍🏻. The seller is also good🫶🏻. Recommended, don't be afraid to order🦅❤️ The order arrived in 1.5 weeks. Kitty also appreciated😽😸
It looks good material, my cat gets scared at first but I get used to it although it costs me a bit to get the plastic paper out of the thing in front
I and my cat, we are very satisfied. Thank you ;-)
I loved it super practical and too resistant!!!!
Seemingly normal. I think the smell will erate
fit was nice! My cat fit in it, but with the heat, he got a little hot, don't use it unless the temperatures are moderate. also the plastic film was a little hard to remove but other than that it was nice
It is very cute but to be the XL it still seems small
it's great! I love it a lot!
Arrived before the scheduled date, very cheap less than 13 euros, here in Lisbon I would have to pay a minimum of 60 euros in physical store, the material is hard plastic, I think of good quality
Everything came right, I think it could be better packed, with bubble wrap. But arrived without a duster. She's big
Liked it, the cat is comfortable. The quality is good. Did not come in the order collar.
I love the back pack, it is comfortable, the size is fine, it is in good condition. I am very happy with the delivery and the product status
i received 2 pink backpacks instead of grey but that alright. my girls loved the color thankfully. good quality. very happy with my purchase 😀
Great product. Arrived on schedule. I bought two backpacks, but only one arrived first... I was worried and I was going to ask for a refund, but in the inspection in Brazil, they opened the other package and sent it later. So everything OK, this information is if you buy more than one backpack and receive separately. Dimensions are good, my cats are around 3kg, they are comfortable. The backpack QDO the cat is inside is a little soft, because it is in Oxford, but that's okay, it's excellent; it's like school bag when you put a lot of material inside. I Super recommend the product. My cats loved and I will take them motorcycle. Is suitable for 3, 4 kilo cats; they are comfortable.
It is very spacious and the best are the endings even my cat cannot find a loose strand to put her unique... very light