SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Pet Is Shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://mypetisshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect! Worth every penny. Very comfortable to carry and makes life easier with a puppy
The bag is excellent, many pockets, functional. Nothing was deformed when washing! Highly recommend to purchase. 2,5 kg York, bag size S
Beautiful! I didn't even expect it to be of such quality. I recommend 100% size M for my 3,5 kg yorky
Great quality material, soft and comfortable. Arrived before the deadline. I loved too much!
Wow bag!! Lots of compartments for storage, an option to open or close with the network, very comfortable straps! My guru 1.8 kg and size is also excellent now and has enough space to grow the fabric very pleasant and seems that there will be no problem for washing it
I love it very high quality inside is very comfortable. Size m should be taken for over 2 kg. I didn't expect it to be so good thanks I liked it excessively. A beautiful cream color in color
amazing!!!!
I can say that it is even better than the images, extremely comfortable and cozy, BlackBerry is 3,5kg and I thought maybe it could be the smallest, but the size M was very comfortable for her, with space. No urges I will publish videos of the bag @ Amora. cupcake!
Super quality. Took Size S, so far she is a small puppy and has enough space. The bag is comfortable, with a solid bottom
The product came very fast! I was impressed with the quality, very good indeed! 10/10 I’m already looking for other bags of this brand!
Good packaging. All items received on time. Good quality. My 5 lb bunny fits and went in on his own (squee), I haven't lifted him in it yet but hopefully he won't be as upset as his original bag. He stayed for extended pets too
Very cool carrier, took a Devon Rex kitten, of course M. I thought it would be too big because of the reviews, but I think it's the most optimal and good size on the contrary.
Really beautiful and very well made
Very beautiful bag, I had looked for it for a long time. I wanted a bag that would serve for normal outings and at the same time for travel (thanks to the protective mesh) very good quality, tailor. Already divine. And I arrived very fast! Thank you very much :)
I love it, my dog just saw it there stayed, super good quality and comfortable for them, I recommend it full
Super cool carry, all the feedback below confirm! My puppy Maltese fits perfectly there)
The quality is excellent, the delivery is fast) there is one small but it is huge😂In the reviews I did not find a single normal size advice, I will leave my own now: Size M is a large bag, more suitable for my Jack Russell (8 kg), for a sneeze weighing 1900 it is just huge. Photo attached, I hope my feedback will help someone)