SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Pet Is Shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://mypetisshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good, as it looks, and it works, my cat has to get used to the steam.
I love it! It is everything it's supposed to be, in came in 2 weeks, not to bad for a couple of dollars!!
I tried it with the cat and he liked it
Very happy with the product, ask if the charger is included before buying and the seller answered well. The packages are slow to reach my country but this one arrived quickly
I love it, my puppy is very crepe and with that it Combs very well, the steam depends on what temperature of water you put
my cat loves being brushed by this
It seems to be of good quality, includes usb cable. Equals the reference image.
Excellent Product
Suddenly it drips, and the intensity of the humidifier is good, only for me dog is not enough.
The item has arrived in good condition but I haven't tested it yet, so I don't know if it works properly.
It arrived well without being ruined. The fur is wet. It's cold in winter and I don't think I can use it. The kids are surprised by the sound of the steam. I bought it better than KUX.
Just arrived. Made a small testing and is working. Thank you.
Super brush. It perfectly combs and removes falling hair. I recommend👌
Duge Shvidka delivery. Kit that Kishka is a cause. Yak is not marvelous to react on the steam and give yourself a vichivati, then give yourself one, then a little bit, a viginayut Spini and a sign to be known in the regular pursuit of a vichen process
Arrived in Madrid in less than a week and it works well. She throws a fine haze that moistens the hair but does not soak. Everything is correct.
Is perfect... A detail (which I think is important) is that if you want the steam to be hot or warm you will have to place warm water and also if you want it to come out cold or something fresh.