SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Pet Is Shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://mypetisshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A beautiful and high-quality dog bed. Came fast
its bigger than I thought it would be it's perfect.
Cozy cats love it
The product is as described. The delivery has been in the time marked by the seller without any problem.
Second order from seller. First cat did not wish to share her bed with the little brother she never wanted so we ordered him a 50cm bed which has ample growing room for a 4 month old kitten. Fast shipping, soft bed as described with non-slip bottom. The kitten is destructive and is either trying to rip the bed apart or bury his head in the middle seam in hopes it he might bust his way into a magical castle accessible only through his bed crevice. Bed has held up nicely for 1+ month now.
All of them came and I love it, using them for business and will buy more if you let me. Thanks.
Very soft and cute pet bed.
My cat loves it, my friend’s cat loves it! Very plush, cst feels snuggled and safe in it.
It is a really nice bed super fluffy and comfortable. However, I had ordered the wrong size unfortunately and they worked everything out with me fantastically unexpectedly super quick refund thank you so much.
Nice round cap bed, fine quality👍👍👍👍
Found the same bed (or what appeared to be) on a boutique website for $105. I screenshot it and searched for it on Ali Express leading me to find it for $15. I ordered the 60cm for my cat, she's a big girl (14 lbs). She crawled in it immediately and loves it! Super soft, no odor, fast shipping- all around great buy!
Match description perfectly
very large, and super fluffy, my dog is obsessed lol
Very accurate and comfortable
I chose the 50cm but my dog has a long body so she didn’t quite fit in it but she still love it just expanded it with a little banquet(since she doesn’t curl up,she lays stretch out)
Perfect. I like the color.
perfect, just opened and waiting for air to fill stuffing, dogs already lying in it, well made
I have two chihuahuas, I bought one for each and they both look very comfortable on it. Each chihuahua is small (5 lbs) and this is perfect for one. When they want to cuddle they put the beds together
just like the picture. my dog loves it so much 🥺
Fantastic, my Dog is happy