SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Pet Is Shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://mypetisshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My cat absolutely loves it
Overall, it's probably the best toy of my cat ever. I highly recommend. The only negative is that I do not want to stick to the floor on the panels, so I stick it to the mirror in the bedroom or we use it as an ordinary fishing rod so that the cat chases behind these feathers. In addition, it has a bell so the cat's interest is. I recommend because it's worth it for such money
Excellent as the description says, the kitten felt fear and curiosity, fulfilled the purpose, in addition I arrived very quickly in Mexico, good seller, thank you
Identical to the image published by the seller, fast delivery to the CDMX, good quality, if you would buy it again.
Knife cats love very much they must always find new toys so that they do not get bored
my cats loved it and play with it all day
Very nice cat toy holds well on the glass does not detaches very quickly sent. I recommend
What a cool toy!!! The cat is delighted!! Fasten well on any smooth surface. Take No Regrets)) the delivery is super fast! @ thanks to the seller!
Very good product value for money, I recommend it widely, it takes me a short time to arrive and I have no damage
Knife cats love it playing with I put it on the window and playing with super awesome built-in suction cup easy to ride
It is durable and very attractive for cats, they liked it very much and can be placed on other flat surfaces without problem
item received. Simple but fun little item. My cat loves it, as long as it's in my hand and I'm moving it. Shell figure it out.
Arrived in good condition, arrived before the time, good material, recommended
Liked...
Chudova for cat, in the capture,🥰Metal Metal Arc, natural, sucker, sucker, dizvinochki! I am satisfied with the goods) my uncle sellers for a monster product and shvidka delivery!
Arrived really fast, the mechanism to put in place is awesome as not only get well into glass or similar. My car just loved it.
Play well done, with the sound of a bell. My cat likes, plays with desire and energy. That's How I keep it happy
My cat could not get enough of this toy!! it can only be attached to glass so finding a place was tricky. Don't know how long the feathers will last but it will have been worth it.
Everything OK
My two kittens really like this toy very satisfied with the purchase shipping and delivery😁😁