SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Pet Is Shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://mypetisshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good size and let's see the duration of the duck with the dog
My puppy loves this toy! Ear-friendly squeaker, interesting rustling wings, soft fabric. Everything is perfect!
the product matches the description, good quality, package, delivery 10 days New mail, I recommend the seller
WOW
Very nice toy... I don't even want to give it to the dog... Lol. It is very well made and has sound rapping the pansa... I loved it
My dog loved this!
got it for my brother he loves it
Excellent, the materials look good quality, but ........ my 2-year-old daughter likes me and I'll keep it, I'll buy another toy for my deer-head Chihuahua puppy! Recommendable
It is excellent my little dog has not stopped playing since we received it and it comes well packaged🥹
Cute, my dog loves his duck.
It is my dog's favorite toy, I had another but I was already asking for a corner, I ordered two.
The cat likes the toy, it gets a crack if you squeeze it. The size of the toy is good. thank you
A little small to expectations but according to description. My Sophie liked it.
very durable, dog loves it
It has 26 cm. Feathers looks realistic. Overall nice. Fast shipping
Good toy, but it was enough for my dog for one day (small breed dog, 9 kg))
my dogs love there toy
I was sure this would fall apart in days, not the case, the puppy has been playing with it for weeks and its as good as new. the wings have a plastic layer that makes scratchy noises and the body has a small horn!
Super recommended!! Charm my little girl💞✨ It took 10 days from her order (although she said she arrived in 8) but happy💞💙✨❤️
Good materials. 1 week with my dog and it is still not reaped.