SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Pet Is Shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://mypetisshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Received the article,plus only to see to use it, except that the explanation is a pity in English. esperabt that it works correctly. Thank you
It is very good, my dog had many knots and cuts super well and without problem, I had not put it to load and it lasted well. I highly recommend it. I put a photo because it's too funny
Good material arrived ahead of time Need to use it but so far everything is fine
Good item for the price, fulfills more functions. I didn't really understand that 1.4 , 2.0... I didn't get the 6mm comb; It brings a nail clipper, File, scissors and metal comb. The shipment was fast. I leave the before and after my pet.
I haven't used it yet, but it looks good… I loaded it before I tried it and everything works as it should, it makes a normal noise, nothing exaggeratedly loud. Shipping is fast, I highly recommend the product.
It is perfect, I have already tried it and 10/10 thousand percent recommended.
Not needed.
Good quality machine, reliable seller and punctual delivery
All Super! Delivery on the same shvidka, by making it on the new stage. Enough charge, cut a small Rosmira dog on the side, cut 2mm without nozzles. The result in the photo.
Good price
Good product. I wish it was more powerful as my dogs have double coating. But it works as advertised.
Very good device, cuts my pet's hair very well and arrived very quickly ahead of schedule.
Is very good
I 've tried her for a few seconds with a cat and it's not bad at all. Hopefully it doesn't break very soon. But the first printing quality price, is good
The buv was a double dog, the squad cut it with a bang. Persha haircut on the vidm. I took a metal and a cutter with a saw for myself, quite like it.
Frankly I recommend my dog it is let it be very effective Thank you very much for my dog who was not afraid not like with the one I already had
Very comfortable tool to shear the fur of my Persian cats, works perfectly, great purchase, satisfied
The product conforms to the description. Comes with the charged battery and works well. Very fast shipping
I will try them in my dogs this weekend there I will comment if the product is good, the product arrived early thanks to the seller