SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Pet Is Shopping | Pet Shop Online (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://mypetisshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
ok
Great thermometer for aquarium.
Super
Super Thank you fast delivery
work nice, let see in a few days,not to big the perfect size
I recently purchased this small thermometer for my fish tank, and it’s been perfect! Its compact size makes it unobtrusive, so it doesn’t take away from the look of my aquarium. It attaches easily with a suction cup, which holds it securely on the side of the tank, and installation was a breeze. Just be sure to use the correct batteries, and you're good to go! It provides accurate water temperature readings, which is so important for keeping my fish healthy. I love the peace of mind it gives me, knowing I can check the temperature at a glance. Overall, a great little device that does exactly what it promises. Highly recommended for any aquarium owner! The temp in my picture is low but it’s gradually increasing during tank setup.
Very good product of great quality and precision I highly recommend.
Came in the stipulated time. Works very well. Compared to a lifelong thermometer indicates a few fewer decimals, that is, it seems more accurate. Works with a pilla LR 44 not included!! I recommend!!
Everything is OK. I recommend as described very fast shipping 7 days
Works correctly the only thing that comes without a battery
Really great, too bad it arrives without drums, but a common cR2032is enough. Aesthetically very nice and very small and minimally invasive.
No trae la pila
Great thermometer for aquarium. Testimonies that in Celsius, that in foringuite, who likes it best, who is used to what. And the color is beautifully poisonous. I recommend it. Great seller, fast delivery
Well I bought 2 and put them to the test with a meat thermometer and the 3 bienen do not stack even if I buy it separately the model of the battery is "LR44 button battery" I recommend the product arrived time
Very good work perfectly very precise I recommend.
Looks good, comes without batteries... When I bought them I leave another comment on how it works
Very fast delivery. Simple and very accurate thermometer easy installation.