SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Pet Is Shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://mypetisshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The dog likes to be stroked with his hand in this glove, the cat too. Wool is easily removed from gloves.
Awesome grooming brushes. My dog loves them.
Very pleased
The product is fully as described, made with good quality. The seller sent the order quickly on the road nothing was crumpled. Recommend) all super
my cat not like it
Great Product
My fur baby love this glove. I wanna get another for the other hand because I’m right handed.
Yessss
All good, time and shape arrived, it meets its characteristics only if you want to use it for a short-haired pet will not work for you.
received item quickly very happy with the order they work really well great storage to deal with Will buy more soon
The well-being came to shvidko. Garna TA functiononal mitten. Kichka at the capture)) I recommend my uncle.
works pretty well for what is is and cleans off esily though i do wih it was a bit more flexible lol
Does the job perfectly. And my cat likes it strangely
Fast shipping! Perfect packaging! The product I received matches the product description page completely! Thank you very much High quality and low price amazing chinese technology
Very good
Great glove cleans the hair a lot
Thank you for the fast delivery. The product is good quality, collects the animal's fur well, the cat likes to be stroked with the glove.
Good glove is not the first time to order, it serves for a long time. The parcel arrived quickly in the post
I will buy it to my friend, so it is a shvidka delivery to the same virobu on the visoti, good luck and seller
The parcel arrived in Ukraine in 14 days. The glove is of high quality, the wool collects perfectly. The Cats are satisfied)) Thank you seller, recommend!