SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Pet Is Shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://mypetisshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
wait my sister told me it would be tiny and i was very sad but it is actually very big and i’m so happy pookie loves it so much
Excellent service. Arrived fast and the product came without damage and the impression of being original. I'm super satisfied.
Pretty good for young chickens
I love it so much and the pigs seem to really like it as well. It was bigger than I thought which was good!!
The article is of excellent quality! Sufficiently large to take on holiday an adult rabbit, put the bathroom, Hay, water and food. The closure on top seals everything. Recommend!
The color is exactly as the picture, the size is great! Suitable for rodents and cats. The material is thin and breathable.
Very good only thin the fabric but very late to arrive
You have a cat dog a horse is a horse a horse one cat a cat a cat is a cat is a is
Excellent size to take out my hamster, good height so that it does not come out and the material feels good and durable The delivery was fast
good material the net not easy to broke. and fast delivery too thanks
my guinea pigs love to play in this. I know they are safe.
The same as the picture, great for guinea pigs👍Came quickly.
my bunnies love it. came on time.
Really good and big enough for all animals really cute love my pets loved it im so excited to get more supplies to put inside of it:). And it was delivered really fast
Good quality large enough for your pet to run, the storage is very easy and fast does not take up space
Quite large, good quality, preferable to put some kind of blanket on the floor, as it is somewhat thin
Bigger than I expected, looks very good
Good space to get Hercules out. I have to be aware because he is a great climber and has ever managed to get out!